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Privacy Policy

Last updated: March 19, 2024. Your privacy is extremely important to us.

Introduction to Privacy Policy

This Privacy Policy applies to your use of the website and services of Induratna FMCG Private Limited but does not apply to any third-party websites that may be linked to them, or any relationships you may have with the businesses listed. The term "Personal Information" means information that you provide to us which personally identifies you to be contacted or identified, such as your name, phone number, email address, and any other data that is tied to such information.

We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. By visiting this Website, you agree and acknowledge to be bound by this Privacy Policy and you hereby consent that we will collect, use, process and share your Personal Information in the manner set out herein below. If you do not agree with these terms, do not use the Website.

Information We Collect and How We Use It

We collect, receive and store your Personal Information. We use commercially reasonable efforts to ensure that the collection of Personal Information is limited to that which is necessary to fulfill the purposes identified below. If we use or plan to use your information in a manner different than the purpose for which it is collected, then we will ask you for your consent prior to such use.

The Personal Information collected will be used only for the purpose of enabling you to use the services provided by us, to help promote a safe service, calibrate consumer interest in our products and services, inform you about online offers and updates, troubleshoot problems, customize user experience, detect and protect us against error, fraud and other criminal activity, collect money, enforce our terms and conditions, and as otherwise described to you at the time of collection of such information.

Account Information

If you create an account to take advantage of the full range of services offered on our platform, we ask for and record Personal Information such as your name, email address and mobile number. We may collect and store your Sensitive Personal Data or Information (such as any financial information including credit card, debit card details, bank account and KYC documents as per RBI regulations and any other information as may be applicable) that you may opt to save in the user account created with us.

We use your email address to send you updates, news, and newsletters (if you willingly subscribe). We use your mobile numbers to send you transaction alerts and SMS alerts based on your preferences. If you do not wish to receive such SMSs from us, please notify us to stop receiving SMSs.

We assure that your Personal Information will not be made public or sold to any third party. The user shall have an option to erase any information provided by the user including Personal Information. If a user opts for the said option of erasure, we shall delete all stored information of the user from our servers.

Customer Information

We also store customer information such as address, mobile number, Third Party Wallet details, Card Details and email address making payments through our checkouts. However, only when a customer chooses to share the information on our businesses-powered applications do we share the information to respective businesses. We are not liable in any way for any misuse of this information by the business or people related to the businesses to whom the information is shared by the customer.

Activity

We record information relating to your use of our platform, such as the searches you undertake, the pages you view, your browser type, IP address, location, requested URL, referring URL, and timestamp information. We use this type of information to administer the platform and provide the highest possible level of security and service to you. We also use this information in the aggregate to perform statistical analyses of user behavior and characteristics in order to measure interest in and use of the various areas of the platform. However, you cannot be identified from this aggregate information.

Cookies

We send cookies to your computer in order to uniquely identify your browser and improve the quality of our service. The term "cookies" refers to small pieces of information that a website sends to your computer's hard drive while you are viewing the site. We may use both session cookies (which expire once you close your browser) and persistent cookies (which stay on your computer until you delete them).

Persistent cookies can be removed by following your browser help file directions. If you choose to disable cookies, some areas of our platform may not work properly or at all. We use third-party tools who may collect anonymous information about your visits using cookies, and interaction with our products and services. No Personal Information is collected or used in this process.

You can opt out of sharing this information with third parties by deactivating cookies. Please refer to the help file of your browser to understand the process of deactivating cookies on your browser.

Enforcement

We may use the information we collect in connection with your use of our platform (including your Personal Information) in order to investigate, enforce, and apply our terms and conditions and Privacy Policy.

Transfer of Information

We do not share your Personal Information with any third party apart from financial institutions such as banks, RBI or other regulatory agencies (as may be required) and to provide you with services that we offer through our platform, conduct quality assurance testing, facilitate creation of accounts, provide technical and customer support, or provide specific services. These third parties are required not to use your Personal Information other than to provide the services requested by you.

We may share your Personal Information with our parent company, subsidiaries, joint ventures, or other companies under a common control (collectively, the "Affiliates"). We may disclose your Personal Information to third parties in a good faith belief that such disclosure is reasonably necessary to (a) take action regarding suspected illegal activities; (b) enforce or apply our terms and conditions and Privacy Policy; (c) comply with legal process, such as a search warrant, subpoena, statute, or court order; or (d) protect our rights, reputation, and property, or that of our users, Affiliates, or the public.

Security

Your account is password protected. We use industry standard measures to protect the Personal Information that is stored in our database. We follow industry standard best practices on Information Security. We limit the access to your Personal Information to those employees and contractors who need access to perform their job function.

You hereby acknowledge that we are not responsible for any intercepted information sent via the internet, and you hereby release us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

User Access of Personal Information

As a registered user, you can modify some of your Personal Information and your privacy preferences by accessing the "Account" section of this Website.

Terms and Modifications to This Privacy Policy

Our Privacy Policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. These changes will be effective immediately on the users. Please note that at all times you are responsible for updating your Personal Information, including to provide us with your most current e-mail address.

If you do not wish to permit changes in our use of your Personal Information, you must notify us promptly that you wish to deactivate your account with us. Continued use of our platform after any change/amendment to this Privacy Policy shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

Applicable Law

Your use of this Website will be governed by and construed in accordance with the laws of India. The users agree that any legal action or proceedings arising out of your use may be brought exclusively in the competent courts/tribunals having jurisdiction in Bengaluru in India and irrevocably submit themselves to the jurisdiction of such courts/tribunals.

Complaints and Grievance Redressal

If you contact us to provide feedback, register a complaint, or ask a question, we will record any Personal Information and other content that you provide in your communication so that we can effectively respond to your communication.

Any complaints or concerns in relation to your Personal Information or content of this Website or any dispute or breach of confidentiality or any proprietary rights of user during use of the Website should be immediately informed to us at:

Data Protection Officer

INDURATNA FMCG PRIVATE LIMITED

Email: induratnafmcg@gmail.com

Phone: +91 93369 12636

This Privacy Policy was last updated on March 19, 2024 and accepted by INDURATNA FMCG PRIVATE LIMITED on 16 February 2026. By continuing to use this website, you confirm that you have read and agreed to this Privacy Policy.