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Terms of Use

Please read these Terms and Conditions carefully before accessing our platform or using our services.

This document is a computer-generated electronic record published in terms of Rule 3 of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 (amended from time to time) read with Information Technology Act, 2000 (amended from time to time) and does not require any physical or digital signatures.

These Terms and Conditions ("Terms") govern your access to and use of services including payments, technology, software, analytics or any other services, tools or products offered or made available via our website, mobile applications, software, APIs, social media, or other access channels ("Platform"). By accessing the Platform or using the Services, you agree to be bound by these Terms, including our Privacy Policy. If you do not agree to these Terms, you must immediately terminate the use of the Services.

Part A: General Terms and Conditions

1. Proprietary Rights

We (and our licensors, as applicable) remain the sole owner of all right, title and interest in the Services, including the Platform and the website, including any intellectual property rights which subsist in the Services (whether registered or not). We grant you a personal, non-exclusive, non-transferable, limited right to access the Platform and make personal use of the website and the Services.

You shall not remove, obscure, or alter any proprietary rights notices (including trademark and copyright notices). You shall not download, copy, create a derivative work, modify, reverse engineer, reverse assemble, transmit or otherwise attempt to discover any source code, sell, assign, sub-license, grant a security interest in or otherwise transfer any right in the Services or marks.

2. Usage of the Website and Services

You shall register as a user of the Website only if you are of the age of 18 or above and can enter into binding contracts as per Applicable Laws. You are responsible for maintaining the secrecy of your passwords, login and account information. You will be responsible for all use of the Platform and/or Services by you or anyone using your password and login information (with or without our permission).

You agree to provide true, accurate, current and complete information about yourself as and when prompted by the Platform. If you provide any information that is untrue, inaccurate, not updated or incomplete, we shall have the right to immediately suspend or terminate your account and/or refuse any and all current or future use of the Platform or Services.

You agree not to use the Platform and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or any local laws that might apply to you. We may, at our sole discretion, at any time and without advance notice or liability, suspend, terminate or restrict your access to all or any component of the Platform and/or Services.

You are prohibited from posting or transmitting to or through this Platform: (i) any unlawful, threatening, libellous, defamatory, obscene, pornographic or other material or content; (ii) any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any good or services); (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party; (iv) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource.

3. Payment

Applicable fees for the provision of Services shall be levied from time to time. Fees are exclusive of applicable taxes. Monthly invoices will be raised in respect of fees charged for Services provided during such month. Any dispute in respect of an invoice must be communicated via a notice no later than ten (10) days from the date of the invoice.

You shall be responsible to do reconciliation on a daily basis for all the transactions processed. In case of discrepancies, you shall report regarding such discrepancy within three (3) days upon the receipt of the funds.

4. Privacy Policy

By using the website, you hereby consent to the use of your information as outlined in our Privacy Policy.

5. Third Party Links / Offers

The Platform contains links to other websites over which we have no control. We are not responsible for the terms and conditions, privacy policies or practices of other websites to which you choose to link from the Platform. Your interaction with any third party accessed through the website is at your own risk.

6. Disclaimer of Warranty

To the maximum extent permitted by Applicable Laws, the Platform and the Services are provided on an "as is" basis. We do not warrant that the Service(s) will be uninterrupted or error free or fit for your specific business purposes.

7. Limitation of Liability

We (including our officers, directors, employees, representatives, affiliates, and providers) will not be responsible or liable for (a) any injury, death, loss, claim, act of God, accident, delay, or any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind (including without limitation lost profits or lost savings), whether based in contract, tort, strict liability or otherwise.

Our aggregate liability relating to the Service(s) will not exceed an amount equal to one (1) month fees paid by you for the specific Service(s) giving rise to the liability.

8. Indemnity

You agree to indemnify and hold us (and our officers, affiliates, group company, directors, agents and employees) harmless from any and against all claims, whether or not brought by third parties, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys' fees, arising out of or related to your breach of these Terms, your violation of any Applicable Laws or the rights of a third party, or your use of the Platform.

9. Force Majeure

If performance of Services is prevented, restricted, delayed or interfered with by reason of labour disputes, strikes, acts of God, epidemic, pandemic, floods, lightning, severe weather, shortages of materials, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government, regulatory or judicial authority which are beyond the reasonable control of us, then we shall be excused and discharged from such performance to the extent of and during the period of such force majeure event.

10. Additional Terms

You shall not assign or otherwise transfer your rights or obligations under these Terms. If we fail to act on your breach or anyone else's breach on any occasion, we are not waiving our right to act with respect to future or similar breaches.

The laws of India, without regard to its conflict of laws, rules, will govern these Terms. If you take any legal action relating to your use of the Platform or these Terms, you agree to file such action only in the courts located in Bangalore, India.

We reserve the right to make changes to the website, related policies and agreements, these Terms and the Privacy Policy at any time as we deem fit and proper, including but not limited to comply with changes in law or regulation, correct inaccuracies, omissions, errors or ambiguities, reflect changes in the process flow, scope and nature of the Services and ancillary services, company reorganization, market practice or customer requirements.

11. Suspension and Termination

We shall have the right to immediately suspend Services without any liability to you, in the event of the following:

  • You breach any clause of these Terms
  • You facilitate any transaction which is unlawful
  • We receive instructions from governmental authorities or law enforcement agencies to suspend the Services
  • There are suspicious circumstances surrounding your activities
  • There are pending, anticipated, or excessive disputes, refunds, or reversals

These Terms are effective upon the date you first access or use the Platform or Services and continue until such access and use is terminated by you or us. Termination does not immediately relieve you of obligations incurred by you under these Terms.

12. Prohibited Products and Services

The following products and services are prohibited on our platform:

  • Adult goods and services
  • Alcohol
  • Body parts
  • Bulk marketing tools (spam)
  • Cable descramblers and black boxes
  • Child pornography
  • Copyright unlocking devices
  • Copyrighted media (unauthorized)
  • Counterfeit and unauthorized goods
  • Drugs and drug paraphernalia
  • Endangered species
  • Gaming/gambling
  • Government IDs or documents (fake)
  • Hacking and cracking materials
  • Illegal goods
  • Miracle cures
  • Offensive goods
  • Pyrotechnic devices and hazardous materials
  • Securities
  • Tobacco and cigarettes
  • Weapons
  • Virtual currency / cryptocurrency
  • Money laundering services
  • Any activity prohibited by Applicable Laws

Part B: Specific Terms and Conditions

Payment Processing

Online payments are facilitated via our payment service provider. The Transaction Amount (net of permissible deductions) will be settled into your account as per agreed timelines in compliance with applicable payment aggregator guidelines.

Chargebacks

Liability for chargebacks rests with the merchant. Upon receipt of a chargeback request, the chargeback amount shall be deducted from transaction amounts. You shall furnish chargeback documents within three (3) calendar days of receiving notification of the chargeback request.

Refunds

Initiation of refunds is at your discretion and refunds shall be processed only upon initiation on the Platform. All refunds initiated shall be routed to the same payment method through which the transaction was processed.

Privacy & Grievance Redressal

Your privacy is extremely important to us. Upon acceptance of these Terms you confirm that you have read, understood and unequivocally accepted our policies, including the provisions of our Privacy Policy.

Any complaints or concerns with regards to the content of this website or breach of these Terms or any intellectual property of any user, instances of customer grievances, regulatory queries and clarifications shall be communicated to:

Nodal Officer

INDURATNA FMCG PRIVATE LIMITED

Email: induratnafmcg@gmail.com

Phone: +91 93369 12636

By continuing to use this website and its services, you confirm that you have read and agreed to these Terms of Use. These Terms were last accepted by INDURATNA FMCG PRIVATE LIMITED on 16 February 2026.